Postman Inc.
Postman Inc. provides an API development and collaboration platform used by software engineers, QA teams, and product organizations to design, test, document, and monitor APIs. The company offers a SaaS workspace with tools for building and sharing API requests, automating tests, mocking servers, and managing API lifecycles, sold via freemium and paid subscription plans to businesses of all sizes.
- API Management & Integration
- Business Intelligence & Dashboards
- Revenue
- $160.0M
- Employees
- 1,300
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 151 Arbolus experts think of Postman Inc.
NPS scores are highly favorable, with over 80% of responses at or above 8, and several experts awarding a perfect 10. Renewal intent is strong, particularly among larger and more established teams, with only a minority expressing uncertainty or intent to exit. Stickiness is high, as all customers except one report use for over a year, and many cite entrenched workflow integration. Key positive themes include ease of onboarding, robust testing capabilities, and powerful collaboration features. Friction points relate to cost escalation with scaling, platform bloat, and forced migration to cloud-first models.Overall Customer Sentiment: Positive
Who reviewed Postman Inc.
- C-Suite 56% (85)
- Director 16% (24)
- Manager 27% (41)
Employer names and spend open in the full report, along with the other 148 customers.
Everything 151 customers told us about Postman Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
59 Net Promoter Score, from 151 scored reviews- Promoters 102
- Passives 37
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 54 across 6 companies.
Praised
- Integrated collaboration and sharing
- Learning and onboarding enablement
- Accelerated development velocity
- Simplified, offline-first tooling
Criticised
- AI-enabled code editors eroding use cases
- Security and data governance requirements
- Displacement by lightweight, open-source tools
- Cloud dependency and compliance limits
What customers say
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 86% 14 answers
- 57% 7 answers
- 75% 4 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
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