Firstup
Firstup provides an employee communication and engagement platform that enables large enterprises to deliver personalized, multi-channel messages and content to their workforce, including deskless and frontline employees. The company offers tools for targeted campaigns, analytics, and automation so HR, internal communications, and leadership teams can improve reach, alignment, and employee experience. It generates revenue through subscription-based SaaS licenses and related services for enterprise customers.
- HRIS & Core HR
- Employee Engagement & Performance
- Workflow Automation
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 5 Arbolus experts think of Firstup
NPS scores across the insights show a range from 4 to 10, with two experts providing a Promoter score (NPS 10) and others reporting more neutral or negative positions (NPS 4, 5, 7). Renewal intent is mixed: two customers indicate 'No' on renewal, one is uncertain, and none report 'Yes'. Stickiness varies, with experts distributed among Pilot, Active (More Than 1 Year), and Offboarding stages. Thematically, renewal concerns and offboarding are notable. Overall Customer Sentiment: Neutral
Who reviewed Firstup
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Aug 8
- Feb 6
- Apr 7
- Jun 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 37 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 4/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Firstup customers
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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