Flock
Flock is a UK-based insurtech company that provides data-driven commercial motor and fleet insurance, using telematics and real-time driving data to price risk dynamically and incentivize safer driving. It serves businesses operating vehicle fleets such as delivery, logistics, and commercial transport operators, offering usage-based policies and risk analytics. Revenue is generated through insurance premiums and related risk management services.
- Insurance Software
- Data Analytics & ETL
- Cybersecurity Services
- Revenue
- $25.0M
- Employees
- 140
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 12 Arbolus experts think of Flock
NPS scores are predominantly positive, with most ratings between 7 and 10. Renewal intent is strong among mid and high spenders, though some customers in smaller organizations or experiencing cost pressures express uncertainty. Most users have been on the platform for more than one year, and expert feedback highlights affordability, ease of use, and functional coverage as major positives, while concerns center around enterprise scalability and advanced integrations. Overall Customer Sentiment: Positive
Who reviewed Flock
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Flock.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jan 8
- Feb 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 55 across 3 companies.
Praised
- Platform Versatility
- Efficient, Affordable Communications
- Strong Value for Small to Mid Market
- Competitive Pricing
Criticised
- Switching to Microsoft Teams
- Market Competition from Free Alternatives
- Price Sensitivity and Cost Pressures
- Limited Enterprise Scalability
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Flock customers
Report
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