FRAME.IO
Frame.io is a cloud-based video collaboration platform that enables creative teams to upload, review, share, and approve video and media assets in a centralized workspace. It serves video production companies, agencies, studios, and in‑house creative teams, monetizing through subscription plans and enterprise licenses. The company was acquired by Adobe and is integrated with Adobe’s creative software ecosystem.
- Content & Digital Asset Management
- Knowledge Management & Collaboration
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 19 Arbolus experts think of FRAME.IO
NPS scores skew strongly positive, with a cluster of 9–10 responses, supplemented by some 7–8 and only one reported score at 5. Renewal intent is universally 'Yes' where disclosed, and most customers have been using Frame.io for over one year, signaling deep workflow integration and low churn risk. The primary expert feedback themes highlight strengths in collaboration, frame-precise commenting, and process efficiency, though automation around comment analysis and review tracking is a noted gap. Feedback centralization and version management are significant positive drivers. Overall Customer Sentiment: Positive
Who reviewed FRAME.IO
- C-Suite 53% (10)
- Director 32% (6)
- Manager 16% (3)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about FRAME.IO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 19 scored reviews- Promoters 9
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Mar 8
- May 9
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Praised
- Enhancement of Conflict Resolution Features
- Adoption for Direct Internal Use
- AI-Driven Review Automation
- Strong Fit for Agency Collaboration
Criticised
- Agency-Led Switching Risk
- Competition from AI-Focused Review Tools
- Not Needed for Low Complexity Workflows
- Limited Automation for Comment Summaries
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Top alternatives
Most weighed by FRAME.IO customers
Report
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