Smartsheet
Smartsheet is a cloud-based work management and collaboration platform that helps organizations plan, track, automate, and report on projects and workflows. Its software combines spreadsheet-like interfaces with project management, resource management, and automation capabilities for teams across functions such as PMO, marketing, IT, and operations. The company generates revenue primarily through subscription fees for its SaaS platform and related professional services.
- Project & Work Management
- Workflow Automation
- Business Intelligence & Dashboards
- Revenue
- $980.0M
- Employees
- 3,300
- Founded
- 2005
- Headquarters
- Bellevue, United States of America
What 231 Arbolus experts think of Smartsheet
Most experts deliver NPS scores of 8–10, signaling high satisfaction. Renewal intent aligns strongly with high NPS and frequent, embedded use. The majority are in advanced implementation phases (>1 year), reflecting deep adoption. Promoters cite automation, project management, and clear ROI as key value drivers. Detractors point to pilot-stage uncertainty or niche needs. The main themes include ease of use, visible productivity improvements, and strong collaborative functionality.Overall Customer Sentiment: Positive
Who reviewed Smartsheet
- C-Suite 63% (146)
- Director 23% (53)
- Manager 14% (32)
Employer names and spend open in the full report, along with the other 228 customers.
Everything 231 customers told us about Smartsheet.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 230 scored reviews- Promoters 100
- Passives 85
- Detractors 45
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 37 across 11 companies.
Praised
- Competitive Pricing and Scalability
- Powerful Task Management and Timeline Visualization
- Streamlined Processes and Data Visibility
- Expansion through Automation and AI
Criticised
- AI-Based Vendor Displacement
- Data Security and Privacy Concerns
- AI Replacing Core Features
- AI and In-House Tool Threat
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 66% 65 answers
- 79% 24 answers
- 67% 12 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Smartsheet customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Smartsheet
Do you use Smartsheet at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 231 customers of Smartsheet have already contributed
Takes a few minutes. Your identity stays anonymous.