Zoom Video Communications
Zoom Video Communications provides cloud-based video conferencing, voice, webinar, and collaboration software used by businesses, educational institutions, and individuals to conduct virtual meetings and events. The company generates revenue through subscription plans for its Zoom Meetings, Zoom Phone, Zoom Rooms, and related communication and collaboration products. It serves organizations of all sizes globally across industries that require remote communication and hybrid work solutions.
- Communications & Meetings
- Cloud Infrastructure & Hosting
- Revenue
- $4.4B
- Employees
- 9,500
- Founded
- 2011
- Headquarters
- San Jose, United States of America
What 416 Arbolus experts think of Zoom Video Communications
Overall customer sentiment toward Zoom is strongly positive, driven by high NPS, renewal intent, and expert emphasis on reliability and external collaboration as the core value.
Who reviewed Zoom Video Communications
- C-Suite 62% (258)
- Director 22% (92)
- Manager 16% (67)
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Sentiment
51 Net Promoter Score, from 412 scored reviews- Promoters 252
- Passives 120
- Detractors 40
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 40 across 12 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 73% 127 answers
- 57% 46 answers
- 56% 25 answers
- 82% 11 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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