Arbolus Intelligence

24/7 Software

247software.com · Boca Raton, United States of America

24/7 Software provides incident management, operations, and communication software for venues, stadiums, airports, and other facilities to help them track, respond to, and analyze safety, security, and service events in real time. Its cloud platform centralizes incident reporting, work orders, and dispatch workflows for operations teams. The company generates revenue through subscriptions and licensing of its SaaS platform and related services to enterprise and public-sector customers.

  • IT Consulting & Implementation
  • Business Process Management
Listed in
Revenue
$12.0M
Employees
80
Founded
2008
Headquarters
Boca Raton, United States of America

What 8 Arbolus experts think of 24/7 Software

Most NPS scores are in the 7–10 range, with strong scores clustered around 9 and 10. Renewal intent is high among users with longer adoption, particularly in high spend accounts, although some mid-spend users are unsure about renewing. Approximately half of respondents have implemented 24/7 Software for over a year, indicating strong stickiness. Qualitative themes emphasize value for operational control, centralization, and improved visibility, with some desire for better integration and analytics capabilities.Overall Customer Sentiment: Positive

Who reviewed 24/7 Software

Total customers 8 5 current · 3 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 75% (6)
  • Director 25% (2)
Strategy Leader Director NPS 9 Undecided Submitted Sep 2025
Not specified Director NPS 8 Submitted Jan 2026
Not specified C-Suite NPS 8 Not renewing Submitted Jan 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about 24/7 Software.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

62 Net Promoter Score, from 8 scored reviews
  • Promoters 5
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+1 over 4 months
  • Sep 8
  • Jan 8
  • Jun 8
  • Oct 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.

Praised

  • Supports Proactive Management
  • Improved Accountability and Visibility
  • Centralized Operations Platform
  • AI-Driven Insights

Criticised

  • Need for Advanced Analytics
  • Limited Scalability for Large Enterprises
  • Integration Gaps
  • Emergence of Stronger Analytics-Focused Competitors

What customers say

Supports Proactive Management
“It helps us shift from reactive to proactive facilities management, with better documentation, quicker response, and improved operational decision-making for distributed teams.”
Improved Accountability and Visibility
“This platform centralizes activities, improves visibility into maintenance and tasks, and enhances accountability across multi-site facilities operations.”
Centralized Operations Platform
“I would recommend 24/7 Software to peers who need a structured platform for facilities and property operations, especially for managing work orders, maintenance, and assets.”

Renewal intent

Plan to renew 33%
  • Will renew 2
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by 24/7 Software customers

Report

Customer Report - Oct 2026 Oct 2026 8 + 1

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