Arbolus Intelligence

8x8, Inc.

8x8.com · Campbell, United States of America

8x8, Inc. provides cloud-based communications and contact center software that combines voice, video, chat, and contact center functionality into a unified platform for businesses. It serves organizations of all sizes, enabling employees and customer service teams to communicate and collaborate across devices and locations via subscription-based SaaS offerings. The company generates revenue primarily through recurring licenses, usage fees, and related services for its unified communications and contact center solutions.

  • Communications & Meetings
  • Contact Center Software
Listed in
Revenue
$740.0M
Employees
2,000
Founded
1987
Headquarters
Campbell, United States of America

What 44 Arbolus experts think of 8x8, Inc.

NPS scores are widely distributed, from 1 (very negative) to 10 (promoters), with both strong advocates and detractors present. Renewal intent is mixed: some high spenders say 'No', while others indicate 'Yes' or are unsure. Stickiness is moderate, with most experts reporting deployments of more than 1 year, but some are actively offboarding. Key themes include dissatisfaction with integration, cost, and support, but telephony fundamentals are valued. Overall Customer Sentiment: Neutral

Who reviewed 8x8, Inc.

Total customers 44 40 current · 4 former
Reviews growth +34 in six months
Seniority of respondents
  • C-Suite 61% (27)
  • Director 32% (14)
  • Manager 7% (3)
Engineering Manager Manager NPS 8 Submitted May 2026
Operations Leader Director NPS 7 Undecided Submitted Aug 2026
Founder C-Suite NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 41 customers.

Everything 44 customers told us about 8x8, Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

-2 Net Promoter Score, from 44 scored reviews
  • Promoters 13
  • Passives 17
  • Detractors 14

Cumulative NPS by month

+0 over 6 months
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 15 across 5 companies.

Praised

  • Leverage AI-Native Tools
  • Expand Integration Capabilities
  • Improve Support Responsiveness
  • Fulfilling Core Telephony Needs

Criticised

  • AI-Native Analytics Competitors
  • Feature Activation Pain Points
  • Competitive Telephony Solutions
  • Poor Support Experience

What customers say

Fulfilling Core Telephony Needs
“8x8 was chosen as our global call solution and meets all fundamental telephony requirements for diverse user groups.”
Comprehensive International Capabilities
“I have been able to deploy the platform globally, facilitating local language support, international dialing, call routing, and messaging.”
Flexible Deployment Options
“We use soft phones for office users, click-to-dial for sales, and physical phones for factory, showing the platform adapts to different environments.”

Renewal intent

Plan to renew 55%
  • Will renew 12
  • Undecided 6
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 60% 10 answers
  • Director 55% 11 answers
  • Manager 0% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 3.8/10 Average score from customers not renewing

Top alternatives

Most weighed by 8x8, Inc. customers

Report

Customer Report - Oct 2026 Oct 2026 44 + 3

Other companies in both categories with a customer report.

See all 1,467 Workplace & Productivity companies →

For people who use 8x8, Inc.

Do you use 8x8, Inc. at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 44 customers of 8x8, Inc. have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.