Dialpad
Dialpad provides a cloud-based business communications platform that unifies voice, video meetings, messaging, and contact center capabilities, enhanced with built-in AI for transcription and analytics. It serves businesses of all sizes seeking to modernize their phone systems and customer support operations, generating revenue through subscription-based SaaS plans and add-on services.
- Communications & Meetings
- Contact Center Software
- Conversational AI & Chatbots
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 32 Arbolus experts think of Dialpad
NPS distributions show a clustering around 8–10 (45%), indicating a strong cohort of promoters, while detractors (NPS ≤6) comprise roughly 30% with a notable concentration in OffBoarding and Pilot users. Renewal intent is affirmative in 38% of responses, negative in 17%, and uncertain in 21%, reflecting moderate churn risk. Stickiness is strong, with over 60% of users having adopted for more than a year, though short-term or OffBoarding users drive sentiment volatility. Enterprises with large spend show higher satisfaction and intent to renew. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Dialpad
- C-Suite 73% (23)
- Director 17% (5)
- Manager 10% (3)
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Sentiment
15 Net Promoter Score, from 32 scored reviews- Promoters 12
- Passives 13
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 47% 17 answers
- 60% 5 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
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