Ableton

ableton.com · Berlin Treptow, Germany

Ableton is a music software and hardware company that develops tools for music creation, production, and live performance, best known for its digital audio workstation Ableton Live and the Push instrument. It serves music producers, DJs, and artists worldwide through software licenses, hardware sales, and related services and content. The company sells primarily via its website, online distributors, and retail partners.

  • Business Intelligence & Dashboards
Revenue
$150.0M
Employees
600
Founded
1999
Headquarters
Berlin Treptow, Germany

What 8 Arbolus experts think of Ableton

NPS scores are highly favorable: 57% rate above 9, with no detractors present. Renewal intent is strong among Influencers and high spend customers, with 100% of Influencers in the >1 year stage indicating renewal. Most Users are also in mature or extended adoption stages, showing high satisfaction. The only unclear renewal response comes from a single pilot-phase Influencer. Overall Customer Sentiment: Positive

Who reviewed Ableton

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 50% (4)
  • Director 50% (4)
Founder C-Suite NPS 9
Founder Director NPS 7 Undecided
Founder Director NPS 10 Will renew

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Sentiment

75 Net Promoter Score, from 8 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Mar 9
  • Apr 8
  • Jul 8
  • Aug 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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