Active911
Active911 provides emergency response software and mobile applications that deliver real-time incident alerts, mapping, and coordination tools to firefighters, EMS, and other first responders, helping departments improve response times and situational awareness. The company sells subscriptions and licenses to public safety agencies and related organizations.
- Communications & Meetings
- Mobile Application Development
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 35
- Founded
- 2011
- Headquarters
- Eugene, United States of America
What 17 Arbolus experts think of Active911
NPS distribution is bimodal, with high scores (9–10) from half of respondents and scores ≤6 from a minority. Renewal intent is strongly positive among high spenders and influencers, uncertain among low spenders and basic users. Stickiness is high, with the majority using Active911 for over one year. Key quantitative themes include role-driven divergence in sentiment and a positive correlation between implementation duration and promoter NPS.Overall Customer Sentiment: Positive
Who reviewed Active911
- C-Suite 65% (11)
- Director 18% (3)
- Manager 18% (3)
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Sentiment
23 Net Promoter Score, from 17 scored reviews- Promoters 9
- Passives 3
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Dec 9
- Feb 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 25% 4 answers
- 100% 2 answers
- 100% 2 answers
- 9.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
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