(x)Matters
xMatters provides an incident management and automated communication platform that helps IT, DevOps, and SRE teams detect, collaborate on, and resolve service disruptions and outages. Its SaaS solution integrates with monitoring, ITSM, and DevOps tools to route alerts, orchestrate workflows, and coordinate response across stakeholders. The company generates revenue through subscriptions to its cloud-based software and related enterprise services.
- IT Consulting & Implementation
- Workflow Automation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2000
- Headquarters
- San Ramon, United States of America
What 5 Arbolus experts think of (x)Matters
NPS scores range from 6 to 10, with a mean sentiment moderately positive. Renewal intent varies: 20% Yes, 40% Not Sure, 20% No, and 20% not provided. Stickiness demonstrates that 80% of respondents are in the 'More Than 1 Year' implementation stage, suggesting durability, while one new adopter remains for less than a year. The strongest positive sentiment is driven by high spend and mature relationships; uncertainty is most prevalent among typical Users.Overall Customer Sentiment: Neutral-Positive
Who reviewed (x)Matters
- C-Suite 60% (3)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Oct 8
- Dec 7
- Apr 7
- May 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by (x)Matters customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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