123 Form Builder
123 Form Builder is a SaaS platform that enables businesses and organizations to create online forms, surveys, and workflows without coding, and to integrate collected data with CRM, marketing, and productivity tools. It serves SMBs, enterprises, and nonprofits across industries, monetizing through subscription plans with tiered features and usage limits. The product is used for lead capture, registrations, internal requests, and data collection embedded in websites or connected to other systems.
- No-Code & Low-Code Platforms
- Workflow Automation
- Marketing Automation
- Revenue
- $12.0M
- Employees
- 130
- Founded
- 2008
- Headquarters
- Romania
What 6 Arbolus experts think of 123 Form Builder
NPS shows a wide distribution: 33% of responses report a high NPS (9), 33% are mid-range (6–7), and 33% are low (5–6). Renewal intent splits: 50% report positive intent to renew, and 50% are unsure. Stickiness is scattered, with 33% at more than one year of usage, 33% less than one year, and 33% still at pilot stage. Key themes point to moderate satisfaction, with mature implementations correlating with higher NPS and renewal. Overall Customer Sentiment: Neutral
Who reviewed 123 Form Builder
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 1
- Detractors 3
Cumulative NPS by month
+1 over 3 months- May 6
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by 123 Form Builder customersMore in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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