ZOTERO
Zotero is an open-source reference management and research organization tool that helps individuals and institutions collect, organize, cite, and share research materials. It offers a desktop application, browser connectors, and cloud sync services used primarily by academics, students, and researchers, and generates revenue through paid cloud storage subscriptions and institutional support services.
- Knowledge Management & Collaboration
- Revenue
- $4.5M
- Employees
- 45
- Founded
- 2006
- Headquarters
- Fairfax, United States of America
What 22 Arbolus experts think of ZOTERO
There is a strong concentration of high NPS scores (8–10) across nearly all users, with one low outlier at NPS 4 and one moderate at NPS 6. Renewal intent data, where present, indicates positive trends, especially from Influencers. The vast majority of experts are at the MoreThan1Year implementation stage, showing long-term adoption and satisfaction. Key qualitative themes include reliability, integration, and cost-free access, with minor mention of metadata correction and setup learning curve. Overall Customer Sentiment: Positive
Who reviewed ZOTERO
- C-Suite 53% (12)
- Director 29% (6)
- Manager 18% (4)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about ZOTERO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
59 Net Promoter Score, from 22 scored reviews- Promoters 16
- Passives 3
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 59 across 1 companies.
Praised
- Efficient for Academic and Research Needs
- Free, Open Source, and Widely Compatible
- Comprehensive and Reliable Reference Management
- Integration of AI in Workflows
Criticised
- Competition via Advanced Features
- Word Processor Integration Threat
- AI-Powered Solutions
- Library Syncing and Backup Limitations
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
Report
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