Jotform

jotform.com · San Francisco, United States of America

Jotform is an online form builder platform that enables businesses, nonprofits, and individuals to create, publish, and manage web forms, surveys, and data collection workflows without coding. Its SaaS offering includes drag-and-drop form creation, integrations with third-party apps, payment collection, and automation features, generating revenue through tiered subscription plans. The company serves a wide range of use cases including lead capture, registrations, approvals, and internal process automation.

  • No-Code & Low-Code Platforms
  • Workflow Automation
  • Document Management & E-signature
Revenue
$90.0M
Employees
600
Founded
2006
Headquarters
San Francisco, United States of America

What 13 Arbolus experts think of Jotform

13 customers have reviewed Jotform so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Jotform

Total customers 13 12 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 69% (9)
  • Director 15% (2)
  • Manager 15% (2)
Operations Leader Director NPS 8 Undecided
Strategy Partner C-Suite NPS 8 Will renew
Strategy Executive C-Suite NPS 8 Will renew

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Sentiment

15 Net Promoter Score, from 13 scored reviews
  • Promoters 3
  • Passives 9
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 40 across 8 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 88%
  • Will renew 7
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 5 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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