Jira
Jira is a project and issue tracking software product developed and sold by Atlassian, used by software development, IT, and business teams to plan, track, and manage work. It generates revenue through subscription-based cloud plans and self-managed licenses sold to organizations of all sizes globally.
- Project & Work Management
- Revenue
- $4.0B
- Employees
- 12,000
- Founded
- 2002
- Headquarters
- Sydney, Australia
What 157 Arbolus experts think of Jira
NPS scores are consistently strong: over 70% of responses rate Jira as 8 or higher, highlighting positive sentiment. Renewal intent remains high among influential and decision-making users, especially those with deployments over one year. Stickiness is reflected in the majority reporting long-term adoption and low churn intent, with only isolated concerns around complexity and cost for small teams. Key feedback themes include workflow flexibility, integration breadth, clear project visibility, and usability trade-offs at scale. Overall Customer Sentiment: Positive
Who reviewed Jira
- C-Suite 50% (79)
- Director 25% (39)
- Manager 25% (39)
Employer names and spend open in the full report, along with the other 154 customers.
Everything 157 customers told us about Jira.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 157 scored reviews- Promoters 83
- Passives 56
- Detractors 18
Cumulative NPS by month
+1 over 5 months- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 30 across 19 companies.
Praised
- Expand AI Automation
- Simpler User Experience
- Greater Integration with Conversation Tools
- Robust Workflow Customization
Criticised
- Interface Lag and Licensing Costs Drive Consideration of Alternatives
- AI-Native Platforms Disrupting Status Quo
- Complexity Pushes Small Teams Toward Simpler Tools
- Steep Learning Curve
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 74% 19 answers
- 71% 7 answers
- 75% 8 answers
- 88% 8 answers
- 8.4/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Jira customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Jira
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