Fiverr
Fiverr operates an online marketplace that connects businesses and individuals with freelance professionals offering digital services such as design, marketing, programming, and content creation. The platform enables buyers to search, compare, and purchase predefined service packages (“gigs”) from freelancers globally, while Fiverr earns revenue primarily through transaction fees and service charges on both buyer and seller sides.
- Marketplace & Booking Platforms
- Revenue
- $361.0M
- Employees
- 1,000
- Founded
- 2010
- Headquarters
- Israel
What 47 Arbolus experts think of Fiverr
The NPS distribution is weighted toward promoters (8–10) making up approximately 70% of responses, with a smaller proportion of detractors (≤6). Renewal intent is high among influencers and high spenders, while lower among new, less successful sellers. Most users are in advanced implementation (over one year). Expert feedback highlights platform accessibility, payment reliability, but persistent challenges in discoverability and fee structures. There is notable differentiation between buyer and seller satisfaction: buyers are more satisfied, whereas sellers report difficulty standing out.Overall Customer Sentiment: Positive
Who reviewed Fiverr
- C-Suite 59% (28)
- Director 25% (12)
- Manager 16% (8)
Employer names and spend open in the full report, along with the other 44 customers.
Everything 47 customers told us about Fiverr.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 47 scored reviews- Promoters 21
- Passives 16
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Praised
- Simple, Safe Transactions
- Breadth of Services and Opportunities
- Global Access and Flexible Talent
- Quality Assurance and Vetting
Criticised
- AI Replacing Lower-Tier Work
- Matching and Discovery Failures
- Competitor Platforms with Lower Fees
- Poor Discovery for New Sellers
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 71% 7 answers
- 67% 3 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Fiverr customers
Report
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