Flex
Flex is a spend management platform that provides corporate cards, bill pay, and expense controls for businesses, helping finance teams manage budgets, track spending in real time, and automate reconciliation. The company offers software and payment infrastructure that integrates with accounting systems to streamline approvals, vendor payments, and reporting. It generates revenue primarily through interchange on card spend and SaaS fees for its financial operations platform.
- Spend Management
- Expense Management
- Accounts Payable Automation
- Revenue
- $8.0M
- Employees
- 120
- Founded
- 2019
- Headquarters
- New York City, United States of America
What 6 Arbolus experts think of Flex
NPS scores are strong, ranging from 7 to 10 among most experts. Renewal intent skews towards 'Yes' for those with more than one year post-implementation but becomes less certain among high spenders and 'OffBoarding' clients. Stickiness is evident as most customers have engaged Flex for over a year, but some express hesitancy regarding long-term renewal. Key feedback themes are appreciation for digital integration and end-to-end capabilities, balanced by concerns about agility and transparency. Overall Customer Sentiment: Positive
Who reviewed Flex
- C-Suite 83% (5)
- Director 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Flex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 2
- Detractors 1
Cumulative NPS by month
+3 over 4 months- Feb 5
- Mar 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Praised
- Connected Device Expansion
- Scaling Device Production
- Digital Product Lifecycle Integration
- Global Scalability
Criticised
- Agility Limitations
- Needs Greater Supply Chain Transparency
- Onboarding Intensity
- Advanced Autonomous Supply Chain
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
More in Commerce & Marketplaces
Other companies in Commerce & Marketplaces with a customer report.
For people who use Flex
Do you use Flex at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Flex have already contributed
Takes a few minutes. Your identity stays anonymous.