GUARDIAN
Guardian is a health and beauty retail chain in Malaysia offering pharmaceuticals, personal care, cosmetics, and wellness products through physical stores and an online shop. It serves consumers with prescription and over-the-counter medicines, health supplements, and everyday beauty and personal care items. Revenue is generated from retail product sales both in-store and via e-commerce.
- Revenue
- $250.0M
- Employees
- 3,000
- Founded
- 1967
- Headquarters
- Petaling Jaya, Malaysia
What 6 Arbolus experts think of GUARDIAN
NPS distribution ranges from 6 to 10, with the majority of scores at 9 or higher. Renewal intent is high among those who specified it, particularly in the influencer category with sizable spend. Over 50% of respondents report using the platform for more than one year, and stickiness is strong across these long-term users. Main themes driving positive sentiment include demonstrated long-term value, solid product satisfaction, and strong renewal likelihood.Overall Customer Sentiment: Positive
Who reviewed GUARDIAN
- C-Suite 75% (5)
- Director 25% (2)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Jan 10
- Feb 10
- Mar 10
- Jun 10
- Jul 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
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