Arbolus Intelligence

Home Depot

careers.homedepot.com · Atlanta, United States of America

The Home Depot is a large home improvement retail chain that sells building materials, tools, appliances, and related services to DIY consumers, professional contractors, and businesses through its network of big-box stores and e-commerce channels. It generates revenue primarily from in-store and online product sales, installation services, and contractor-focused programs across North America.

Listed in
Revenue
$157.0B
Employees
470,000
Founded
1978
Headquarters
Atlanta, United States of America

What 22 Arbolus experts think of Home Depot

NPS distribution skews very high—most experts score between 8 and 10, with a negligible number of detractors (one at 3). The majority demonstrate strong renewal intent, especially in the influencer group. Stickiness is notable, as most are either in the 'More Than 1 Year' implementation stage or have deep vendor integrations. Feedback consistently praises supply reliability, account support, and platform integration, while highlighting improvement areas in competitive pricing, specialized inventory, and AI automation features. Positive

Who reviewed Home Depot

Total customers 22 20 current · 2 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 65% (14)
  • Director 20% (4)
  • Manager 15% (3)
Executive C-Suite NPS 8 Submitted Jul 2026
Executive C-Suite NPS 8 Submitted Jun 2026
Operations Manager Director NPS 10 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about Home Depot.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

45 Net Promoter Score, from 22 scored reviews
  • Promoters 12
  • Passives 8
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Apr 10
  • May 10
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 45 across 1 companies.

Praised

  • Enhanced Specialized Inventory
  • Omnichannel Account Experience
  • AI-Driven Procurement Innovation
  • Account Management and Support

Criticised

  • Sustained Price Disadvantage
  • Over-Concentration and Strategic Risk
  • Amazon Business Advancing with AI
  • Inconsistent Channel Experience

What customers say

Account Management and Support
“Having a dedicated Pro account representative who understands our needs means issues are addressed promptly and we rarely experience escalation.”
Reliability and Consistency
“I consistently get dependable delivery windows and in-stock levels, which prevents my projects from suffering downtime due to shortages.”
System Integration and Scalability
“Integrating with our procurement system has reduced manual work and allowed us to scale purchasing without changing platforms.”

Renewal intent

Plan to renew 100%
  • Will renew 9
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 4 answers
  • Director 100% 4 answers
  • Not specified 100% 1 answer
  • 9.6/10 Average score from customers who will renew

Report

Customer Report - Oct 2026 Oct 2026 22 + 1

Other companies in Commerce & Marketplaces with a customer report.

See all 600 Commerce & Marketplaces companies →

For people who use Home Depot

Do you use Home Depot at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 22 customers of Home Depot have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.