Arbolus Intelligence

Guestline

guestline.com · Shrewsbury, United Kingdom

Guestline is a hospitality technology company that provides cloud-based property management, distribution, and guest experience software for hotels, serviced apartments, and other accommodation providers. Its platform helps operators manage reservations, front desk operations, payments, and channel distribution while integrating with third-party systems. Guestline generates revenue through subscription and service fees for its software and related implementation and support services.

  • Property Management Software
  • E-commerce Platforms & Storefronts
Listed in
Revenue
$45.0M
Employees
350
Founded
1991
Headquarters
Shrewsbury, United Kingdom

What 15 Arbolus experts think of Guestline

NPS scores are predominantly high (most between 8–10). Renewal intent is overwhelmingly positive, especially among high-spend and long-term clients, though a minority express uncertainty or dissatisfaction. Stickiness is strong, with most clients showing lengthy implementation duration and willingness to recommend based on reliability, core features, and support. Key positive feedback highlights overall stability, customer service, and efficiency gains, while potential gaps lie in advanced automation and AI features.Overall Customer Sentiment: Positive

Who reviewed Guestline

Total customers 15 13 current · 2 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 71% (11)
  • Director 21% (3)
  • Manager 7% (1)
Revenue Executive C-Suite NPS 9 Will renew Submitted Jul 2026
Operations Leader C-Suite NPS 10 Will renew Submitted Jul 2026
Operations Manager C-Suite NPS 1 Not renewing Submitted May 2026

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about Guestline.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

13 Net Promoter Score, from 15 scored reviews
  • Promoters 5
  • Passives 7
  • Detractors 3

Cumulative NPS by month

-1 over 6 months
  • Apr 8
  • May 6
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.

Praised

  • Balanced Functionality and Usability
  • Support and Value
  • Efficient Centralized Operations
  • Greater System Integration

Criticised

  • Third-Party Integrations Needed for Advanced Features
  • Limited AI and Automation Capabilities
  • Not Ideal for Highly Customized or Large Global Properties
  • Integration and Development Stagnation

What customers say

Balanced Functionality and Usability
“I would recommend Rezlynx because it provides a strong balance of features, usability, and support, making operations efficient and straightforward for staff.”
Support and Value
“The access to knowledgeable and responsive support has been critical, and I consider the value for money to be very strong.”
Efficient Centralized Operations
“Having all our reservation, guest, and operations data in a single platform improved our efficiency and minimized process errors.”

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • Not specified 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Guestline customers

Report

Customer Report - Sep 2026 Sep 2026 15 + 0

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