Grubhub
Grubhub is an online food-ordering and delivery marketplace that connects diners with local restaurants through its website and mobile apps. The company generates revenue primarily by charging restaurants commissions and fees on orders, along with diner fees and advertising services sold to restaurant partners. It serves consumers, independent restaurants, and multi-location chains across the United States.
- Marketplace & Booking Platforms
- Payment Processing
- Revenue
- $2.0B
- Employees
- 2,800
- Founded
- 2004
- Headquarters
- Chicago Loop, United States of America
What 14 Arbolus experts think of Grubhub
Grubhub receives consistently high NPS scores between 8 and 10, with the majority of experts expressing clear satisfaction. Renewal intent is strong among high spenders and longer tenured users, while short-term pilot participants are less certain. Most experts report being in the MoreThan1Year implementation stage, correlating with high stickiness and satisfaction. The feedback themes highlight reliable delivery, efficient user experience, and valuable subscription models as primary satisfaction drivers.Overall Customer Sentiment: Positive
Who reviewed Grubhub
- C-Suite 57% (8)
- Director 36% (5)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Grubhub.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
57 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 6
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Jan 8
- Apr 8
- Apr 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Praised
- Increase Corporate Integration
- Expand Subscription Value Proposition
- Onboard Pilots Faster
- Subscription Benefits Add Value
Criticised
- Low Commitment at Pilot Stage
- Pilot Users Need More Incentives
- Initial Value Unclear for Low Use
- Benefit Dilution for Light Users
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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