GoDaddy
GoDaddy is a global provider of domain name registration, web hosting, website building tools, and related online services for individuals, small businesses, and entrepreneurs. It generates revenue through subscription-based hosting and website products, domain registrations and renewals, security and email services, and ancillary commerce tools. The company also offers marketing, branding, and productivity solutions to help customers establish and grow their online presence.
- Cloud Infrastructure & Hosting
- E-commerce Platforms & Storefronts
- Revenue
- $4.1B
- Employees
- 6,500
- Founded
- 1997
- Headquarters
- Tempe, United States of America
What 57 Arbolus experts think of GoDaddy
NPS scores predominantly range from 7 to 10, with most experts reporting positive experiences and several giving perfect or near-perfect scores. Renewal intent is high among influencers and mid/high spenders, with offboarding or low intent limited to a small subset. Nearly all experts report ongoing or long-term use (>1 year), supporting strong stickiness. Key themes include consistent reliability, operational simplicity, and successful domain management, with lesser mentions of pricing or customization gaps.Overall Customer Sentiment: Positive
Who reviewed GoDaddy
- C-Suite 63% (36)
- Director 22% (13)
- Manager 14% (8)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about GoDaddy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 57 scored reviews- Promoters 25
- Passives 23
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 35 across 6 companies.
Praised
- Centralization of Key Digital Services
- Speed and Simplicity for Business Launch
- Ease of Use and Administration
- Support for Complex Business Settings
Criticised
- Migration Driven by Enhanced Security and Reliability
- Switch Incentives for Fragmented Workflow
- Competing Solutions with Lower Cost and Better AI
- Complicated Administration and Support Gaps
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 65% 20 answers
- 86% 7 answers
- 100% 1 answer
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by GoDaddy customers
Report
More in IT Infrastructure & Cloud and Marketing & Advertising
Other companies in both categories with a customer report.
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