TERRAPAY
TerraPay is a global payments infrastructure company that provides cross-border money transfer, wallet-to-wallet payments, and merchant acquiring services, enabling banks, mobile wallets, and fintechs to send and receive low-value international payments in real time. It operates a licensed network across multiple regions, connecting financial institutions and payment partners through APIs and settlement services. The company generates revenue through transaction fees and value-added payment services for its institutional clients.
- Cross-Border Payments & FX
- Payment Processing
- Payment Orchestration & Acceptance
- Revenue
- $90.0M
- Employees
- 650
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of TERRAPAY
NPS scores mostly cluster in the 6–9 range, with most responses showing moderate to strong endorsement, particularly for large, strategic deployments. Renewal intent splits between confirmed (Yes) and Not Sure, indicating satisfaction but also some hesitance—primarily tied to the stage of implementation and uncertainty about future feature development or competitor moves. Most experts have reached the MoreThan1Year or active phase, with positive commentary on network and compliance. Key themes include praise for global coverage, cost efficiency, and speed, with feedback calling out complexity as a consideration for simpler use cases. Overall Customer Sentiment: Positive
Who reviewed TERRAPAY
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about TERRAPAY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
+2 over 6 months- Sep 6
- Dec 7
- Mar 8
- Apr 7
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Expansion into New Markets
- Adoption of Emerging Payment Rails
- AI and Automation Enhancements
- Cost-Effectiveness for Micro-Payments
Criticised
- Platform Complexity
- Network Reliability Risk
- Competitive Pressure on Pricing
- AI-Driven Competition
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by TERRAPAY customers
Report
More in Financial Services & Payments
Other companies in Financial Services & Payments with a customer report.
For people who use TERRAPAY
Do you use TERRAPAY at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of TERRAPAY have already contributed
Takes a few minutes. Your identity stays anonymous.