The Bank of New York Mellon Corporation
The Bank of New York Mellon Corporation (BNY Mellon) is a global financial services company that provides investment management and investment services, including asset servicing, custody, clearing, treasury services, and wealth management for institutions, corporations, and high-net-worth individuals. It generates revenue primarily through fees on assets under custody and management, as well as net interest income and other capital markets activities. The firm operates worldwide with a focus on supporting the investment lifecycle, from trading and financing to safekeeping and reporting.
- Revenue
- $17.0B
- Employees
- 55,000
- Founded
- 1784
- Headquarters
- New York City, United States of America
What 11 Arbolus experts think of The Bank of New York Mellon Corporation
NPS scores are overwhelmingly positive, with 100% of reported scores at 7 or above and over half at 9 or 10. Renewal intent is high among Influencers with high spend and long-term adoption, while Users generally report established integration. Most respondents have used BNY Mellon's solutions for over one year, and strong stickiness is indicated by the stability of high NPS in this cohort. A small segment shows uncertainty, mostly in cases with short implementation stage and low spend.Overall Customer Sentiment: Positive
Who reviewed The Bank of New York Mellon Corporation
- C-Suite 82% (9)
- Director 18% (2)
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Sentiment
72 Net Promoter Score, from 11 scored reviews- Promoters 8
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Mar 8
- Apr 9
- May 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 51 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 8.5/10 Average score from undecided customers
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