The Cigna Group
The Cigna Group is a global health services company that provides medical, pharmacy, behavioral health, dental, vision, supplemental health, and related insurance and benefits solutions to employers, government organizations, and individuals. It operates through brands including Cigna Healthcare and Evernorth Health Services, generating revenue primarily from insurance premiums, fees for health services, and pharmacy benefit management. The company also offers care management, wellness programs, and specialty pharmacy services to improve health outcomes and manage healthcare costs.
- Revenue
- $195.0B
- Employees
- 70,000
- Founded
- 1982
- Headquarters
- Bloomfield, United States of America
What 5 Arbolus experts think of The Cigna Group
NPS distribution is notably positive, with 80% scoring an 8 or higher and an overall range from 5 to 9. Notably, 100% of respondents with renewal intent signaled continued engagement, indicating robust customer stickiness. All customers are in the more than 1 year implementation stage, supporting deeply embedded solutions and long-term relationships. The main themes are high satisfaction, positive net promoter attitudes, and long-term partnership orientation. Overall Customer Sentiment: Positive
Who reviewed The Cigna Group
- C-Suite 75% (4)
- Director 25% (1)
Employer names and spend open once the report publishes.
Tell us when the The Cigna Group report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Jun 9
- Apr 8
- May 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 100% 1 answer
- 7.3/10 Average score from customers who will renew
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use The Cigna Group
Do you use The Cigna Group at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 5 customers of The Cigna Group have already contributed
Takes a few minutes. Your identity stays anonymous.