Third Financial

thirdfin.co.uk · Londonderry County Borough, United Kingdom

Third Financial is a UK-based wealth management technology and investment platform provider that offers a cloud-based portfolio management and back-office system alongside outsourced investment operations services to wealth managers, advisers, and family offices. Its software supports trading, custody, reporting, and regulatory requirements, while its platform and operations teams handle middle- and back-office processes for clients on a managed basis. The company generates revenue through software licensing, platform fees, and outsourced operations contracts.

  • Wealth & Investment Software
  • IT Consulting & Implementation
Revenue
$30.0M
Employees
150
Founded
2008
Headquarters
Londonderry County Borough, United Kingdom

What 5 Arbolus experts think of Third Financial

The NPS distribution ranges from 4 (neutral) to 8 (positive), with the majority falling in the 7-8 range. 80% of respondents indicate intent to renew, and these are strongly correlated with longer implementation timelines (>1 year) and higher spend. Stickiness is high among those beyond the pilot phase, with renewal intent less certain only among low NPS (4) respondents.Overall Customer Sentiment: Positive

Who reviewed Third Financial

Total customers 5 4 current · 1 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
Generalist Leader Manager NPS 4 Undecided
Finance Leader C-Suite NPS 8 Will renew
Executive C-Suite NPS 8 Will renew

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Sentiment

-40 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 2

Cumulative NPS by month

-1 over 4 months
  • May 8
  • Jul 8
  • Nov 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 4/10 Average score from undecided customers

For people who use Third Financial

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