The Citco Group of Companies
The Citco Group of Companies is a global provider of asset servicing, fund administration, and related financial services to hedge funds, private equity, real estate, and other alternative investment managers, as well as institutional investors. It offers fund administration, middle-office, custody, banking, corporate and fiduciary services, and governance solutions, generating revenue through recurring service and administration fees. Citco supports clients across the full lifecycle of alternative investment structures with technology-enabled operations and specialized expertise.
- Wealth & Investment Software
- IT Consulting & Implementation
- Revenue
- $2.0B
- Employees
- 10,000
- Founded
- 1948
- Headquarters
- Cayman Islands
What 16 Arbolus experts think of The Citco Group of Companies
NPS scores show a bimodal distribution: 31% Promoters (9–10), 31% Passives (7–8), and 38% Detractors (0–6). 57% of recorded spenders express positive renewal intent, especially in the high spend bracket. Stickiness is strong, with 77% of users in the system for over a year, indicating entrenched operational value. Key quantitative themes are high spend concentration, strong implementation stickiness, but renewal hesitancy among lower spenders.Overall Customer Sentiment: Neutral
Who reviewed The Citco Group of Companies
- C-Suite 88% (14)
- Director 6% (1)
- Manager 6% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 16 scored reviews- Promoters 6
- Passives 4
- Detractors 6
Cumulative NPS by month
-3 over 3 months- Feb 10
- Apr 8
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 15 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by The Citco Group of Companies customers
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