Synchrony
Synchrony is a consumer financial services company that provides private label and co-branded credit cards, installment loans, and other financing programs for retailers, healthcare providers, and manufacturers. It partners with businesses to offer embedded credit and loyalty solutions to their end customers and also offers direct-to-consumer savings and banking products. Revenue is generated primarily through interest income, fees, and merchant program agreements.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $17.0B
- Employees
- 18,000
- Founded
- 2014
- Headquarters
- Stamford, United States of America
What 8 Arbolus experts think of Synchrony
NPS scores range from 3 to 9, with most clustered at the upper end (7–9), particularly among Influencers and high spenders. Renewal intent is strong wherever measured, especially in Influencer roles, and all reported users are in the MoreThan1Year implementation stage. The primary theme is continued platform satisfaction after extended use, with some variability among Users indicating targeted areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Synchrony
- C-Suite 38% (3)
- Director 50% (4)
- Manager 12% (1)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 8
- Jun 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
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