Surescripts
Surescripts operates a nationwide health information network that enables electronic prescribing, medication history sharing, clinical messaging, and other interoperability services between pharmacies, healthcare providers, benefit managers, and health systems in the United States. The company generates revenue by providing transaction and connectivity services to pharmacies, EHR vendors, health plans, and other healthcare stakeholders. Its platform is used to improve prescription accuracy, medication safety, and care coordination across the healthcare ecosystem.
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 2001
- Headquarters
- Arlington, United States of America
What 24 Arbolus experts think of Surescripts
NPS distribution is predominantly positive: 5 Promoters (NPS 9–10), 9 with NPS 8, 5 with NPS 7, and 2 with NPS 5–6. Renewal intent patterns are positive where specified: 3 Yes, 1 No, and 3 Not Sure. Implementation stickiness is high, with 80% at more than 1 year, a smaller group at less than 1 year, and only one at Pilot stage. Major themes include long-term commitment, high satisfaction for large spenders, and solid adoption across healthcare and pharmacy verticals.Overall Customer Sentiment: Positive
Who reviewed Surescripts
- C-Suite 59% (14)
- Director 27% (6)
- Manager 14% (3)
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Sentiment
25 Net Promoter Score, from 24 scored reviews- Promoters 9
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 20% 5 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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