SumUp
SumUp is a financial technology company that provides mobile point-of-sale terminals, payment processing, and related software to small and micro businesses. Its platform enables merchants to accept card and digital payments in-store and online, and it generates revenue through transaction fees, hardware sales, and value-added financial services. SumUp serves merchants across multiple countries, particularly in Europe and the Americas.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $1.2B
- Employees
- 3,500
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 11 Arbolus experts think of SumUp
NPS scores cluster at the high end (8–10) for most users, with one detractor (NPS 3). Majority show positive renewal intent and highlight the tool’s ease of use and quick onboarding as major positives. Long-term users report reliable performance and straightforward support interactions. However, some newer users or those needing advanced integration or analytics report unmet needs, impacting their sentiment. Feedback themes include simplicity, transparent fees, and basic but effective core features, contrasted by calls for deeper native integrations and more robust reporting.Overall Customer Sentiment: Positive
Who reviewed SumUp
- C-Suite 70% (8)
- Director 30% (3)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about SumUp.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.
Praised
- Simplicity and Fast Setup
- Affordability for Small Businesses
- Reliable Support and Operation
- Scalability and Omnichannel Needs
Criticised
- Competitor Pricing Pressure
- Superior Alternative Platform
- Service and Support Gaps
- Lack of Deep Integration
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by SumUp customers
Report
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