State Farm
State Farm is a large U.S.-based insurance and financial services company that provides auto, home, life, health, and other property and casualty insurance products to individuals and small businesses, primarily through a network of captive agents. It also offers banking and investment products via affiliated entities, generating revenue mainly from insurance premiums, financial services fees, and investment income.
- Revenue
- $89.0B
- Employees
- 60,000
- Founded
- 1922
- Headquarters
- Bloomington, United States of America
What 8 Arbolus experts think of State Farm
NPS scores range from 5 to 10, with higher sentiment noted among mid-to-high spend accounts and long-term customers. Renewal intent is high (3 out of 4 with spend data), especially in existing customers with more than one year of use. All experts reported MoreThan1Year in implementation, indicating strong stickiness and embeddedness. Themes include significant platform adoption, moderate to high satisfaction, and purchase criteria aligned to cost, integration, and reputation.Overall Customer Sentiment: Positive
Who reviewed State Farm
- C-Suite 62% (5)
- Director 12% (1)
- Manager 25% (2)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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