Payhawk Limited
Payhawk Limited provides a spend management platform that combines corporate cards, expense management, accounts payable, and cash control for mid-sized and enterprise businesses, particularly those operating across multiple countries. Its software and Visa cards enable companies to issue physical and virtual cards, automate receipt capture and approvals, integrate with ERP/accounting systems, and manage invoices and reimbursements. Payhawk generates revenue primarily through SaaS subscription fees and payment interchange and card-related fees.
- Spend Management
- Expense Management
- Accounts Payable Automation
- Revenue
- $45.0M
- Employees
- 450
- Founded
- 2018
- Headquarters
- Londonderry County Borough, United Kingdom
What 29 Arbolus experts think of Payhawk Limited
NPS scores are highly positive: 25% of experts rate 10, and 80% rate 8 or above, indicating consistently strong satisfaction. Renewal intent is high, with over 70% expressing intent to renew and others mainly 'Not Sure,' particularly among lower spenders or recent implementations. Stickiness is reinforced by adoption rates and use of multiple features. Experts highlight automation, ease of use, improved visibility, and strong integration as the top praise, though some express a desire for more advanced analytics or deeper enterprise-level features as potential gaps. Overall Customer Sentiment: Positive
Who reviewed Payhawk Limited
- C-Suite 79% (23)
- Director 10% (3)
- Manager 10% (3)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about Payhawk Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 29 scored reviews- Promoters 15
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Praised
- Operational Efficiency via Automation
- Ease of Use and Quick Implementation
- Centralized Spend Control and Visibility
- Enterprise Expansion
Criticised
- Manual Process Churn Risk
- Competitive Automation
- AI-Enabled Competition
- Limited Advanced Analytics
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 79% 19 answers
- 33% 3 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Payhawk Limited customers
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