Tribal Group
Tribal Group is a UK-based education technology and services company that provides student information systems, learning management solutions, and related software and services to universities, colleges, and training providers worldwide. It generates revenue through licensing and subscription fees for its software platforms, along with implementation, support, and managed services. The company focuses on improving student administration, engagement, and institutional performance for education institutions and government education bodies.
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $95.0M
- Employees
- 900
- Founded
- 1999
- Headquarters
- United Kingdom
What 11 Arbolus experts think of Tribal Group
NPS scores primarily range from 5 to 10, indicating varied customer satisfaction levels. Renewal intent generally associates with higher NPS, while dissatisfaction primarily stems from cost and limited features for growing needs. Users value Tribal for its reliability and high adoption in the education space, but some feel it lags in technological innovation. Overall Customer Sentiment is Neutral.
Who reviewed Tribal Group
- C-Suite 73% (8)
- Director 18% (2)
- Manager 9% (1)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Tribal Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-9 Net Promoter Score, from 11 scored reviews- Promoters 2
- Passives 6
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Sep 7
- Apr 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- AI Integration
- Flexible Pricing Models
- Feature Expansion
- Effective Management
Criticised
- Innovation Deficit
- Market Competition
- Competitive Pricing
- High Cost Structure
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Tribal Group customers
Report
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