Trustwell
Trustwell provides food safety, compliance, and supply chain management software that helps food manufacturers, distributors, and retailers manage regulatory requirements, product traceability, and quality documentation. Its cloud-based platforms centralize ingredient data, labeling, audits, and recall management to reduce risk and streamline compliance workflows. The company generates revenue through subscriptions and related software services for food industry businesses.
- Industry-Specific ERP
- Compliance & Total Rewards
- Document Management & E-signature
- Revenue
- $22.0M
- Employees
- 160
- Founded
- 2013
- Headquarters
- Newark, United States of America
What 23 Arbolus experts think of Trustwell
Customer sentiment is strongly positive, with 90% of respondents providing NPS scores of 8 or above. Notably, high NPS scores correlate with high spend and longer tenure (>1 year). Renewal intent is generally favorable, with over 70% indicating likely renewal or already renewed. Stickiness is high, as 75% are either in 'MoreThan1Year' or 'LessThan1Year' implementation stages and only a minor proportion in offboarding. The most prominent theme is enterprise satisfaction with compliance management and efficiency gains.Overall Customer Sentiment: Positive
Who reviewed Trustwell
- C-Suite 65% (15)
- Director 17% (4)
- Manager 17% (4)
Employer names and spend open once the report publishes.
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Sentiment
30 Net Promoter Score, from 23 scored reviews- Promoters 10
- Passives 10
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 77% 13 answers
- 50% 2 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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