Tyler Technologies
Tyler Technologies is a public sector software company that provides integrated information management solutions and services for local, state, and federal government agencies, schools, and courts. Its products span ERP, tax and appraisal, public safety, courts and justice, and citizen services, generating revenue primarily through software licenses and subscriptions, maintenance, and professional services. The company focuses on modernizing government operations and enabling digital services for constituents.
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $1.9B
- Employees
- 8,000
- Founded
- 1966
- Headquarters
- Plano, United States of America
What 81 Arbolus experts think of Tyler Technologies
NPS values cluster around 7–9 among finance and IT decision makers, with the majority indicating positive overall satisfaction. Renewal intent skews positive where spend is mid to high, and implementation is stable. A minority of users express concerns over cost escalation and gaps in budgeting and integration features. Most customers are well past initial deployment, with many reporting usage for over a year and stable operations. Key themes include praise for reliability, cost predictability, and modularity, but requests for better user experience, workflow automation, and all-in-one capability. Overall Customer Sentiment: Positive
Who reviewed Tyler Technologies
- C-Suite 76% (62)
- Director 18% (15)
- Manager 6% (5)
Employer names and spend open in the full report, along with the other 78 customers.
Everything 81 customers told us about Tyler Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-1 Net Promoter Score, from 81 scored reviews- Promoters 22
- Passives 36
- Detractors 23
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 10 across 8 companies.
Praised
- Proven Reliability and Coverage
- Comprehensive Public Sector Support
- Responsive Customer Support
- Expand Workflow Integration
Criticised
- Interface Usability Challenges
- Limited Budget Module Workflow
- Manual Data Updates and Lacking Automation
- Price Sensitivity as a Switching Trigger
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 46% 37 answers
- 29% 7 answers
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Tyler Technologies customers
Report
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