Tungsten Network
Tungsten Network is a global electronic invoicing and accounts payable automation provider that connects buyers and suppliers to digitize invoice submission, validation, and processing. The company serves large enterprises and their supply chains by offering e-invoicing, tax-compliant invoice exchange, and related workflow services, generating revenue through subscription and transaction-based fees. It is now part of Kofax following its acquisition.
- Accounts Payable Automation
- Procurement & Sourcing
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2000
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Tungsten Network
NPS scores range from 2 to 8, with most clustered in the 2-7 range, indicating generally neutral or passive sentiment. Renewal intent is largely unreported or uncertain, though one high-spend customer is marked as 'Not Sure,' highlighting mixed commitment levels. Stickiness analysis, based on implementation stage, shows that customers are evenly distributed between new adopters (less than 1 year), established users (more than 1 year), and a subset without clear implementation stage. The key theme is moderate satisfaction without strong promoter presence.Overall Customer Sentiment: Neutral
Who reviewed Tungsten Network
- C-Suite 100% (5)
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Sentiment
-60 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 2
- Detractors 3
Cumulative NPS by month
-2 over 3 months- Mar 7
- Apr 4
- Sep 5
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
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