TraceGains
TraceGains provides a cloud-based supply chain and quality management platform for food, beverage, and CPG manufacturers, helping them manage supplier compliance, ingredient data, and regulatory documentation. The software connects brands with suppliers, automates document collection and verification, and supports product development and specification management. The company generates revenue through subscriptions and related services for its SaaS platform.
- Procurement & Sourcing
- Document Management & E-signature
- Data Integration & ETL
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2008
- Headquarters
- Lone Tree, United States of America
What 44 Arbolus experts think of TraceGains
NPS scores are consistently high, with most ratings at 8-10 and only a small minority below 7, indicating broad satisfaction. Renewal intent is strong among high-spend and influencer roles, with most expressing willingness to renew or continue usage. Stickiness is high, as nearly all customers are in the MoreThan1Year implementation stage, while newly onboarded users are in pilot or initial deployment. Major sentiment drivers include robust regulatory compliance, data reliability, and significant time savings. Occasional concerns include data extraction accuracy, onboarding complexity, and partial uncertainty from low spend or newer users. Overall Customer Sentiment: Positive
Who reviewed TraceGains
- C-Suite 48% (21)
- Director 36% (16)
- Manager 16% (7)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about TraceGains.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 44 scored reviews- Promoters 19
- Passives 17
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Praised
- Adaptability to Dynamic Compliance Needs
- Automation and Supplier Onboarding Expansion
- Increasing Supplier Collaboration Potential
- Best-in-Class Regulatory Reputation
Criticised
- Cost Increases Could Trigger Churn
- AI and Digital Transformation Disruptions
- Regulatory Mandates May Force Switching
- Manual Rework and Parallel Record Concerns
What customers say
Renewal intent
Plan to renew 66%Plan to renew, by seniority
- 71% 14 answers
- 55% 11 answers
- 75% 4 answers
- 8.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Top alternatives
Most weighed by TraceGains customers
Report
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