TravelClick
TravelClick, now part of Amadeus Hospitality, provides cloud-based software and data-driven solutions that help hotels and hospitality businesses manage reservations, distribution, business intelligence, media, and guest engagement to drive occupancy and revenue. The company serves independent hotels, chains, and management companies globally through subscription software and media/marketing services. Its offerings include CRS, CRM, business intelligence, and digital marketing tools integrated into the broader Amadeus hospitality platform.
- Marketing Automation
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1985
- Headquarters
- Iselin, United States of America
What 27 Arbolus experts think of TravelClick
NPS ranges from 3 to 10, with the majority of scores above 7. Renewal intent is mixed: most Influencers are positive but 20% indicate 'No' or 'Not Sure'. Stickiness is high, with over 75% of respondents using the product for more than a year and many Users scoring NPS of 8-10. Sentiment is tempered by a small proportion of low NPS and a few offboarding signals.Overall Customer Sentiment: Positive
Who reviewed TravelClick
- C-Suite 60% (16)
- Director 32% (9)
- Manager 8% (2)
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Sentiment
22 Net Promoter Score, from 27 scored reviews- Promoters 11
- Passives 11
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 50% 8 answers
- 67% 3 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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