TRAX USA Corp.
TRAX USA Corp. provides maintenance, repair, and overhaul (MRO) and fleet management software for commercial airlines, cargo operators, and MRO organizations, helping them manage aircraft maintenance, engineering, materials, and compliance. Its flagship TRAX software suite is sold on a license and subscription basis, often with implementation and support services. The company serves global aviation customers seeking to digitize and optimize maintenance operations and regulatory recordkeeping.
- Aviation & Aerospace Software
- Asset Performance Management
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1999
- Headquarters
- Doral, United States of America
What 7 Arbolus experts think of TRAX USA Corp.
NPS scores range from 4 to 10, with the majority clustering between 5 and 7, and a notable high at 10. Renewal intent remains uncertain for most, with all responses where intent is stated indicating 'NotSure.' Implementation stages span pilot to more than one year, with higher NPS values observed among users with longer-term deployments. No explicit negative sentiment is present in the quantitative data, but the prevalence of unsure renewal suggests areas for improvement in customer commitment and long-term engagement.Overall Customer Sentiment: Neutral
Who reviewed TRAX USA Corp.
- C-Suite 43% (3)
- Director 29% (2)
- Manager 29% (2)
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Sentiment
-57 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 1
- Detractors 5
Cumulative NPS by month
-2 over 5 months- Jan 8
- Feb 7
- Apr 7
- Jun 6
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 2 answers
- 0% 1 answer
- 5.8/10 Average score from undecided customers
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