Ticketer
Ticketer provides cloud-based ticketing and smart transport solutions for bus and coach operators, offering electronic ticket machines, contactless payments, and real-time passenger information systems used primarily by public transport providers in the UK and Europe. The company generates revenue through the sale and ongoing licensing, support, and data services for its hardware and software platforms.
- Transportation & Fleet Management
- IoT & Edge Platforms
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2009
- Headquarters
- Abingdon, United Kingdom
What 5 Arbolus experts think of Ticketer
NPS scores range from 4 to 9, indicating a polarized sentiment distribution with both promoters and detractors represented. 50% of customers are unsure about renewal; 25% are positive, while 25% have decided not to renew. Stickiness is moderate: most are in mature post-implementation, but one is offboarding. Key themes include strong operational core, high industry adoption, and effective integration, countered by mounting frustration over slowed innovation, data/reporting reliability, and declining customer service. The customer base values the breadth of Ticketer’s install base and ease of use, but key accounts cite critical data accuracy and support response issues.Overall Customer Sentiment: Neutral
Who reviewed Ticketer
- C-Suite 75% (4)
- Director 25% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Ticketer.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Praised
- Broad Industry Adoption and Integration
- Operational Efficiency
- Fast Onboarding and Uniform User Experience
- Account-Based Ticketing Expansion
Criticised
- Competitor Innovation Outpacing Ticketer
- Emergence of App-Based and Modular Alternatives
- Switching Driven by Data Reliability
- Slowed Feature Development
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Ticketer customers
Report
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