TherapyNotes, LLC
TherapyNotes, LLC provides cloud-based practice management software for behavioral health, mental health, and therapy practices, offering tools for scheduling, electronic health records, billing, and documentation. The platform serves solo practitioners, group practices, and clinics in the United States, generating revenue through subscription fees and related services. It is designed to streamline clinical workflows, improve compliance, and manage the administrative side of running a behavioral health practice.
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2010
- Headquarters
- Philadelphia, United States of America
What 8 Arbolus experts think of TherapyNotes, LLC
NPS scores show a wide distribution: 33% Promoters (NPS ≥ 9), 17% Passives (NPS 7–8), and 50% Detractors (NPS ≤ 6). Renewal intent is divided, with 67% indicating likely to renew, 17% not sure, and 17% not renewing. Stickiness is moderate-to-high; 67% of experts report over 1 year of implementation, 17% less than a year, and 17% still piloting. Key themes are strong loyalty among high spenders and influencers, hesitancy and lower sentiment among smaller users/pilot accounts, and no notable switching activity reported.Overall Customer Sentiment: Neutral
Who reviewed TherapyNotes, LLC
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 3
- Detractors 4
Cumulative NPS by month
-4 over 6 months- May 10
- Aug 8
- Oct 6
- Dec 7
- Jun 6
- Jul 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 100% 1 answer
- 7.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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