Mindbody
Mindbody provides cloud-based business management software and integrated payments for fitness, wellness, and beauty businesses such as gyms, studios, and spas, helping them manage scheduling, memberships, point-of-sale, and customer engagement. The company also operates consumer-facing marketplace and app experiences that connect end users with wellness providers, generating revenue through SaaS subscriptions, payment processing fees, and marketplace services.
- Mid-Market & SMB ERP
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 2001
- Headquarters
- San Luis Obispo, United States of America
What 20 Arbolus experts think of Mindbody
NPS distribution skews positive with 53% scoring 9–10. 62% of respondents with spend data indicate a high likelihood to renew, while 23% remain unsure. Stickiness is strongest among implementations greater than one year, correlating with high NPS and commitment. Early-stage and pilot users show both lower satisfaction and increased churn risk. Major sentiment drivers are high platform value realization at scale and cohesive rollout strategies.Overall Customer Sentiment: Positive
Who reviewed Mindbody
- C-Suite 74% (15)
- Director 16% (3)
- Manager 11% (2)
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Sentiment
10 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 10
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- May 7
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 5 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 29% 7 answers
- 100% 1 answer
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Mindbody customers
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