Micad
Micad is a UK-based provider of property and facilities management software that helps healthcare, education, and public sector organizations manage estates, space utilization, compliance, and maintenance. Its cloud-based platform centralizes asset data, floor plans, and statutory compliance records to support planning, risk management, and operational efficiency. The company generates revenue through software licensing and subscriptions, implementation services, and ongoing support.
- Project & Work Management
- Business Intelligence & Dashboards
- Revenue
- $9.0M
- Employees
- 70
- Founded
- 1988
- Headquarters
- Birmingham, United Kingdom
What 13 Arbolus experts think of Micad
NPS scores range from 5 to 10, with the majority clustering between 6 and 8. Renewal intent is mixed: several customers with high adoption and spend indicate intent to renew, but at least two significant accounts are not planning to continue, and others are unsure. Stickiness analysis shows most accounts are post-implementation (more than 1 year live), but two are offboarding or piloting. The main quantitative themes are a moderate level of satisfaction, some churn risk, and relatively strong adoption in the healthcare vertical.Overall Customer Sentiment: Neutral
Who reviewed Micad
- C-Suite 36% (5)
- Director 36% (5)
- Manager 27% (4)
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Sentiment
-23 Net Promoter Score, from 13 scored reviews- Promoters 3
- Passives 4
- Detractors 6
Cumulative NPS by month
-3 over 6 months- Jun 10
- Jan 8
- Mar 8
- May 7
- Jun 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 14 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
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