SFG20
SFG20 provides a web-based, standardised maintenance specification and software tools that help building owners, facilities managers, and service providers plan, manage, and demonstrate compliance of their maintenance regimes for mechanical, electrical, and building services assets. The platform offers libraries of task schedules, customisation, and integration capabilities to support efficient, compliant, and cost-effective planned preventive maintenance. Revenue is generated through subscriptions, licences, and related services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $7.0M
- Employees
- 45
- Founded
- 1990
- Headquarters
- Horsham, United Kingdom
What 139 Arbolus experts think of SFG20
The NPS distribution is strongly positive, with over 70% of scores at 8 or above and repeated 10s from power users, especially in complex, compliance-intensive sectors. Most respondents express confidence in renewal but some large customers indicate possible churn due to integration or value alignment challenges. Stickiness is high among organizations at full-scale deployment and more tentative at pilot or NotSure stages. Key themes are SFG20’s compliance credibility, time-saving, assurance, and integration benefits, offset by cost and integration effort. Overall Customer Sentiment: Positive.
Who reviewed SFG20
- C-Suite 42% (58)
- Director 29% (40)
- Manager 29% (40)
Employer names and spend open in the full report, along with the other 136 customers.
Everything 139 customers told us about SFG20.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 138 scored reviews- Promoters 69
- Passives 54
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 29 across 14 companies.
Praised
- Broader Adoption with Embedded Solutions
- Expansion through Deeper Integration
- Growing Compliance-Driven Demand
- Uniqueness as Compliance Solution
Criticised
- Integration Complexity
- Cost Consideration as Usage Evolves
- Potential Redundancy with Embedded Systems
- Embedded Standards in CAFM Platforms
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 54% 24 answers
- 63% 16 answers
- 69% 13 answers
- 75% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SFG20 customers
Report
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