Sharecare
Sharecare is a digital health company that provides a platform for consumers, employers, health plans, and government organizations to manage health and wellness, access care navigation, and engage in condition management programs. It offers mobile and web-based tools, analytics, and services that help users track health metrics, connect with providers, and participate in incentive-based wellness initiatives, generating revenue through enterprise contracts, licensing, and related services. The company also supports population health management and benefits optimization for large organizations.
- Patient Engagement & Telehealth
- Data Integration & ETL
- Revenue
- $450.0M
- Employees
- 3,200
- Founded
- 2010
- Headquarters
- Atlanta, United States of America
What 8 Arbolus experts think of Sharecare
NPS distribution is spread from 3 to 9, with a majority (62.5%) giving scores of 6 or below and two outliers at 8 and 9. Renewal intent skews towards uncertainty, as 87.5% selected 'Not Sure' and only one expert confirmed a Yes. Stickiness is mixed, with adoption timelines ranging from pilot to more than one year; the longest adopters show higher NPS and more positive intent. The key theme is a cautious but engaged customer base, with sentiment skewing neutral and awaiting stronger value demonstration for widespread endorsement.Overall Customer Sentiment: Neutral
Who reviewed Sharecare
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 3
- Detractors 4
Cumulative NPS by month
+0 over 3 months- Dec 6
- Jan 6
- May 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 17% 6 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
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