COINS
COINS (Construction Industry Solutions) provides enterprise resource planning (ERP) and business management software tailored for construction, engineering, homebuilding, and related contracting sectors, helping firms manage projects, financials, supply chain, workforce, and operations. The company sells its solutions primarily as licensed and subscription software, along with implementation, training, and support services to mid-sized and large construction businesses globally.
- Industry-Specific ERP
- Construction Project Management
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1986
- Headquarters
- Slough, United Kingdom
What 32 Arbolus experts think of COINS
NPS scores are predominantly strong, with over 60% of responses at 8 or above, and several perfect 10s. Renewal intent is positive among high spenders and long-term customers, though Not Sure responses are present in several mid-sized deployments. Stickiness is high, with over 75% citing more than 1 year of implementation and only one instance of offboarding. Main themes are sustained value delivery and positive adoption, tempered by isolated uncertainty among Influencers. Overall Customer Sentiment: Positive
Who reviewed COINS
- C-Suite 45% (14)
- Director 26% (8)
- Manager 29% (9)
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Sentiment
25 Net Promoter Score, from 32 scored reviews- Promoters 13
- Passives 14
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 16 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 33% 9 answers
- 40% 5 answers
- 75% 4 answers
- 9.1/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by COINS customers
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
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