Arbolus Intelligence

Comarch S.A.

comarch.com · Kraków, Poland

Comarch S.A. is a global IT company that designs, implements, and integrates software and services for telecommunications, finance, retail, healthcare, and other industries. It offers products such as ERP, billing, loyalty, and network management systems, along with IT outsourcing and consulting, generating revenue through software licensing, subscriptions, and long-term service contracts. The company serves enterprises and public-sector organizations worldwide from its headquarters in Poland.

  • Enterprise ERP
  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$520.0M
Employees
7,500
Founded
1993
Headquarters
Kraków, Poland

What 9 Arbolus experts think of Comarch S.A.

NPS scores average 8, with most responses in the 7-10 range, indicating general satisfaction but limited by some moderate responses. Renewal intent is mixed, with Yes (33%), No (33%), and Not Sure (33%) among experts who revealed intentions, reflecting uncertainty especially among high spenders and pilot users. Stickiness is strongest among customers with >1 year adoption, though new and pilot stage users show hesitance. Key feedback themes include strong functionality, broad coverage, but recurring concerns over implementation complexity and required expertise.Overall Customer Sentiment: Neutral

Who reviewed Comarch S.A.

Total customers 9 7 current · 2 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 56% (5)
  • Director 33% (3)
  • Manager 11% (1)
Not specified Director NPS 7 Not renewing Submitted Apr 2025
Revenue Executive C-Suite NPS 8 Will renew Submitted Feb 2026
Data Analyst Director NPS 10 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Comarch S.A..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

33 Net Promoter Score, from 9 scored reviews
  • Promoters 4
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+2 over 6 months
  • Apr 6
  • Feb 7
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.

Praised

  • Enterprise Modernization
  • Support for Cloud and Automation
  • AI-Enhanced Operations
  • Supports Digital Transformation

Criticised

  • Implementation Effort
  • Switching Justification Threshold
  • Limited for Simple Operations
  • Switchable for Integration and Cost

What customers say

Supports Digital Transformation
“I value Comarch for enabling strategic priorities like operational efficiency, scalability, and seamless digital transformation.”
Comprehensive Functional Coverage
“I recommend Comarch for its broad functional coverage and its ability to support billing, customer management, and operational processes in complex environments.”
Platform Flexibility
“I consider the platform's flexibility a major advantage, allowing it to serve medium and large enterprises with diverse modernization needs.”

Renewal intent

Plan to renew 29%
  • Will renew 2
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Comarch S.A. customers

Report

Customer Report - Sep 2026 Sep 2026 9 + 1

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