Computer Services Inc.
Computer Services Inc. (CSI) provides core processing, digital banking, payments, regulatory compliance, and managed IT services to community and regional financial institutions, helping banks and credit unions run their operations, deliver online and mobile banking, and meet regulatory requirements. The company generates revenue through long-term software licensing, processing fees, and managed services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $330.0M
- Employees
- 1,300
- Founded
- 1965
- Headquarters
- Paducah, United States of America
What 12 Arbolus experts think of Computer Services Inc.
NPS distribution shows a range of scores from 3 to 9, indicating mixed overall satisfaction, with both very positive (NPS 8–9) and negative to neutral (NPS 3–4) sentiments reported. Renewal intent is divided: some clients confirm renewal, others are unsure or indicate they will not renew. Stickiness is strong, as all experts report >1 year implementation stage except one recent deployment (LessThan1Year).High spend and strong renewal intent do not always align, suggesting that satisfaction drivers are complex and multi-faceted. Key themes from the data include consistent usage over time, yet apparent gaps in some customer value and renewal signals. Overall Customer Sentiment: Neutral
Who reviewed Computer Services Inc.
- C-Suite 67% (8)
- Director 25% (3)
- Manager 8% (1)
Employer names and spend open once the report publishes.
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Sentiment
-8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 5
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 8
- Jun 8
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 22%Plan to renew, by seniority
- 33% 6 answers
- 0% 3 answers
- 8.5/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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