Concur
SAP Concur is a provider of cloud-based travel, expense, and invoice management software that helps businesses automate employee spend, enforce policies, and gain visibility into corporate expenditures. The platform serves organizations of all sizes, integrating with ERP and HR systems to streamline booking, reimbursement, and accounts payable workflows. Revenue is generated through SaaS subscriptions, transaction fees, and related implementation and support services.
- Expense Management
- Spend Management
- Accounts Payable Automation
- Revenue
- $2.5B
- Employees
- 9,000
- Founded
- 1993
- Headquarters
- Bellevue, United States of America
What 118 Arbolus experts think of Concur
The NPS distribution predominantly falls within the 7–10 range, indicating mostly positive views among large-enterprise users, especially those prioritizing compliance. Renewal intent is generally strong within heavily regulated industries, though uncertainty exists among some high spenders due to cost and usability issues. The majority of implementations are in advanced or mature stages, showing high stickiness. Key feedback themes center on strong ERP integration, compliance automation, and global support, contrasted by criticism for clunky user experience and high total cost.Overall Customer Sentiment: Positive
Who reviewed Concur
- C-Suite 72% (85)
- Director 17% (20)
- Manager 11% (13)
Employer names and spend open in the full report, along with the other 115 customers.
Everything 118 customers told us about Concur.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 117 scored reviews- Promoters 51
- Passives 43
- Detractors 23
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 22 across 13 companies.
Praised
- Process Standardization
- Global Capabilities for Multinationals
- Enterprise Compliance and Integration
- Real-Time Policy Enforcement
Criticised
- High Total Cost of Ownership
- Cumbersome User Experience
- Manual and Inflexible Processes
- Usability Drives Churn Risk
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 71% 42 answers
- 56% 9 answers
- 75% 4 answers
- 8.2/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Concur customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Concur
Do you use Concur at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 118 customers of Concur have already contributed
Takes a few minutes. Your identity stays anonymous.